Client and context
EBM brings Management Trainee Officers (MTOs) into the business. This engagement focused on how MTO candidates are assessed, and on who runs that assessment.
Organisational need
A structured MTO assessment centre with clear, observable criteria, and the internal capability to administer it.
Audience
MTO candidates (assessed) and EBM's internal Business Partners (equipped to run the assessment centre).
Zest's intervention
Zest designed the assessment centre end to end:
- Assessment-centre architectureThe overall structure, flow and competencies assessed.
- Candidate activitiesExercises that reveal the behaviours that matter.
- Behavioural observation checklistsWhat assessors look for, in observable terms.
- Scoring criteriaConsistent rubrics for rating candidates.
Capability transfer
Zest equipped EBM's internal Business Partners with the tools and knowledge to administer the assessment centre themselves, so the capability stays inside the organisation.
Outputs and outcomes
Outputs: a complete MTO assessment-centre design (architecture, activities, observation checklists and scoring criteria) and internal Business Partners enabled to run it.
