Conflict Resolution at Workplace

About the program

Not many people like to deal with conflict!

Perhaps it’s the difference of opinion or if someone is getting aggressive, but it’s not a pleasant experience

To become aggressive back when it becomes a matter of who ‘wins’ or ‘loses’ the argument? Or to use cunning and well thought through communication and interpersonal skills to reach the other end with the desired outcome?

In the “Conflict Resolution at Workplace” workshop participants will learn the key skills and techniques to manage conflicts and work towards creating harmony at workplace

Further, participants will learn the communication and soft skills to deal with all situations where conflict arises.

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Learning Objectives

Learn about types of conflict in the workplace and how it can manifest

Explore the different ways conflict can be expressed such as aggression, assertion and passiveness

Develop effective conflict resolution strategies

Gain effective tools and strategies to deal with difficult situations and people

Learn more about yourself and others and managing conflict

Gain confidence in managing other's conflict and your response to it

Learn to practice empathy and synergize with the team members from other functions/services

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